6 Great Ways for IT Departments to Utilize End User Criticism

- Meaningful communication with your business users is one of the hallmarks of great internal client service. Without frank conversations, your IT team can easily get caught unaware and crash n’ burn. The problem is that not everything your users have to say is good and/or complementary and it’s tempting to avoid “bad” news. This webinar discusses six great ways to convert user/client problems, and/or complaints, into big wins for your IT department.

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