Managing Difficult and Demanding Customers (Jul. 31, 2018) – Training for Less Reviews

Managing Difficult and Demanding Customers (Jul. 31, 2018)

In business, you cannot predict the type of customer that you will meet, and more importantly, you cannot be discriminatory in serving customers. It is a fact that you will encounter both negative and positive people in your daily work. The challenge is on how you turn negative customer incidents into successful encounters.

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